How to contact Dusk support

Updated 7 November 2026 1 min read

The quickest ways to reach us

  • Help centre form: choose Contact us at the top of any help centre page. Your request gets a number and you can follow it in the portal.
  • Live chat: the chat button in the corner of supported Dusk sites connects you to the team during business hours. Outside those hours you can leave a message and we reply by email.
  • Email: write to our support address. Each email becomes a request, and replies to our emails are added to the same request.

What to include

  1. The product and version you are using
  2. What you expected to happen, and what happened instead
  3. Any error message, or a screenshot
One request per problem keeps things fast. If you have two unrelated issues, open two requests.