Following your request in the support portal
The support portal lists every request you have raised, newest first.
Signing in
Enter your email address on the portal page and we send you a one-time sign-in link, valid for 30 minutes. If your organisation uses Dusk ID you can choose Sign in with Dusk ID instead.
What you can do
- Read the full conversation for each request
- Reply and attach files (up to 25 MB each)
- Mark a request as solved yourself
- Rate the help you received once it is solved
Request statuses
| Status | Meaning |
|---|---|
| Open | Our team is working on it |
| Awaiting your reply | We have asked you something |
| On hold | Waiting on a third party or a fix |
| Solved | We think it is sorted. Reply to reopen it |
| Closed | Finished. Raise a new request if you need more help |
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